• Define Violence and Aggression at work
• State the effects of Violence and Aggression on a person and on an organisation
• State the legal requirements concerning Violence and Aggression in the workplace
• Explain the importance of responding to incidents of Violence and Aggression
• Describe ways of reducing risks from Violence and Aggression
• Describe Best Practice Techniques for dealing with Violence and Aggression

• Introduction
• Definition of Violence & Aggression at work
• The prevalence of Violence & Aggression in Irish Workplaces
• Is Violence & Aggression in the workplace acceptable?
• The effects of Violence & Aggression on a person and on an organisation
• The legal requirements concerning Violence & Aggression in the workplace
• Responding to incidents of Violence & Aggression
• How can organisations reduce risks from Violence & Aggression?
• Best Practice Techniques for dealing with Violence & Aggression

Mileage @ €0.50 per km and accommodation @ €100 per night may be charged for courses.

English is the language in which training is delivered and participants must have a good command of the English language. If participants wish to bring an interpreter they may do so but prior notice must be given to Anderco.

Ideal for employees, supervisors, managers and safety personnel who need to have a greater appreciation of the elements of personal safety in their workplace.

None

Certificate of attendance.

Please let us know if participants have any specific learner requirements.